June 214:15 pm–4:45 pm
Port of Baltimore Theatre, Grand Ballroom
Ecommerce exploded during the pandemic, often stretching supply chains to their limits. Still, as the pandemic crisis eases, the new normal for e-commerce delivery remains at all-time highs and promises only to go up in sales volume. As retailers mull their strategies to accommodate such growth, they are faced with added pressure to keep pace with ever-shifting consumer preferences. Hear from retail veteran, proven consumer-centric leader, and new CEO of Shipt, Kamau Witherspoon, on how same-day store-to-your-door strategies benefit customer satisfaction and loyalty, and understand common pitfalls to avoid.